(Updated on April 28th 2019)

WE OFFER COMPLIMENTARY SHIPPING ON ALL BASKETS OVER 240€ (FRANCE & INTERNATIONAL).

For baskets below 240€, our shipping charges are as follows:

FRANCE: 10€    2 – 5 working days* – Chronopost / UPS

INTERNATIONAL ZONE 1: 15€    2 – 5 working days *  -  UPS
Andorra, Belgium, Denmark, Finland , Germany, Gibraltar, Guadeloupe, Ireland, Italy, Iceland, Luxembourg, Mayotte, Monaco, Netherlands, Norway, Portugal, Reunion, Spain, Switzerland, United Kingdom, Sweden, United States.

INTERNATIONAL ZONE 2: 25€     2 - 5 working days*   -  UPS
Albania, Armenia, Austria, Belarus, Bosnia And Herzegovina, Canada, Croatia, Cyprus, Czech Republic, Estonia, Greece, Greenland, Hungary, Iceland, Isle Of Man, Japan, Jersey, Kosovo, Liechtenstein, Lithuania, Macedonia, Republic Of, Malta, Moldova, Republic of, Montenegro, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine

INTERNATIONAL ZONE 3: 35€    2 – 5 working days*   - UPS
Korea (South), China, Hong Kong, Saudi Arabia, Taiwan, Australia, New Zealand, Norway, Canada, Singapore, Israel, United Arab Emirates, India, Thailand, Macau, Kuwait, Africa, South America, Oceania

*Orders placed placed after 12 AM (GMT) will be dispatched the next working day. 
Delivery times provided are estimates to be used as a guideline only. Viatis cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.

 

GENERAL REMARKS

The website www.mansourmartin.com is published by Viatis SARL, a Limited Liability company with a capital of 40.000 euros, whose registered office is located at 103 Avenue Maurice Berteaux 78500 Sartrouville, France, registered at the Register of Commerce of Versailles (Registre du Commerce et des Sociétés de Versailles) under number 492 644 976, and whose intra-community VAT number is FR 66 492 644 976 ("Viatis").

This document, together with the additional information available on www.MansourMartin.com (the “Site”) constitutes the Terms of Sales (the “ToS”) in force between the user of the Site (“You” or the “User”) and Viatis (“Viatis”). It governs the contractual relationship between You and Viatis in relation with any purchase made on or through the Site (the “Transaction”). At the time of verification of your order by checking the box provided for this purpose and clicking the "CHECK OUT" button, You hereby state that You fully and unconditionally accept these ToS. Please read carefully the ToS before proceeding to any Transaction through the Site. You are bound by the version of the ToS that is in force at the time You submit an online form (the “Form”) confirming Your intent to order products on the Site (the “Order”).

If you placed an Order through the Customer Service, the Products You ordered will be delivered with the ToS. If You do not accept the ToS or if You do not want to keep the Products, You may return Your parcel by following the procedure described under clause 13. If You do accept these ToS and wish to keep your Products, You have nothing to do. After five (5) days, the ToS shall be considered as accepted and You agree that You will be bound by these ToS

MODIFICATION OF TERMS

Viatis may at any time amend the ToS, without prior notice. It is Your responsibility to regularly check the ToS to remain informed of their latest amendments.

TERRITORY

You may place an Order only if Your billing address, Your delivery address, and the address corresponding to Your credit card.

4 different territories are listed below: 
- FRANCE

- INTERNATIONAL ZONE 1 : Andorra, Belgium, Denmark, Finland , Germany, Gibraltar, Guadeloupe, Ireland, Italy, Iceland, Luxembourg, Mayotte, Monaco, Netherlands, Norway, Portugal, Reunion, Spain, Switzerland, United Kingdom, Sweden, United States.
- INTERNATIONAL ZONE 2 :
Albania, Armenia, Austria, Belarus, Bosnia And Herzegovina, Canada, Croatia, Cyprus, Czech Republic, Estonia, Greece, Greenland, Hungary, Iceland, Isle Of Man, Japan, Jersey, Kosovo, Liechtenstein, Lithuania, Macedonia, Republic Of, Malta, Moldova, Republic of, Montenegro, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
- INTERNATIONAL ZONE 3 : Korea (South), China, Hong Kong, Saudi Arabia, Taiwan, Australia, New Zealand, Norway, Canada, Singapore, Israel, United Arab Emirates, India, Thailand, Macau, Kuwait, Africa, South America, Oceania

OPERATION OF THE SITE

The Site is a secure online platform that allows Users to place an Order online and receive by mail the articles or goods offered for sale on the Site (the “Product(s)”).

AVAILABILITY OF PRODUCTS

Images of the Products on the Site are provided for information purpose only and their publication on the Site shall not constitute an offer.

The publishing of Products’ descriptions on the Site shall only constitute an invitation to make an offer. By placing an Order, the User is making an offer to Viatis, and Viatis has the right but not the obligation to accept or reject the offer, in its sole discretion.

PRICE

Products’ price is stated in Euro (€) and with all taxes included. The currency is automatically assigned according to the Territory of the billing and delivery addresses.

 You understand and agree that Products may be subject to customs duties, postal, tax or any other additional costs to transport, import or deliver the Products in Your country of residence or delivery. These taxes are independent from Viatis’s control. You agree, if applicable, to fully bear these additional costs which will appear before You check the box related to the ToS and click on the “CHECK OUT” button.

ORDER

All orders are subject to stock availability of the Product(s). Items in your shopping basket are not reserved and may be purchased by other Users until the confirmation of Your Order.

Products are available for Your personal use only and not for resale. By placing an Order on the Site, You warrant that You will use the Product for Your personal use only.

Viatis, in its sole discretion, reserves the right not to confirm an Order, including but not limited to where there is an assumption that the User will place an Order for resale purposes.

To place an Order on the Site, You must fill out the Form and follow the instructions of the Site and agree to the ToS and the privacy policy of the Site (the “Cookies & Privacy”).

When completing the form, You must specify the means of payment that will be used to complete the Transaction in response to Your Order, subject to acceptance by Viatis. Each Order is checked paying particular attention to the billing address, the delivery address and the credit card used.

The following means of payment are accepted by Viatis:

  • Visa
  • American Express
  • Master Card
  • PayPal

We only accept credit cards of individuals (excluding company cards) residing at the billing address.

Billing information indicated in Your Order must correspond to the credit card holder. Viatis may contact the credit card holder directly if necessary for verification and ask him/her for additional information. Such verifications will extend the delivery time with four (4) additional business days. If this condition is not fulfilled and/ or Viatis fails to reach the holder of the credit card, Viatis reserves the right to cancel Your Order.

Subject to the acceptance of your Order, Viatis will send You a confirmation of the conclusion of the Transaction to the email address that You provided when placing the Order.

The Transaction will only be concluded when Viatis will have confirmed its acceptance by sending You the confirmation email including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and custom duties and the mean of payment chosen by You.

Any Order placed on a holiday or weekend will be processed the next business day.

If You wish to cancel or modify your Order before the shipment of Your Products, You may contact Viatis as soon as possible at the following E-Mail address : shop@mansourmartin.com. Viatis will use its best endeavors to fulfill Your request. However, this request will be handled as a simple wish, which Viatis will handle in its sole discretion. Viatis cannot warrant that the Order will be canceled or modified upon Your request.

USER ACCOUNT

You may register on the Site to obtain a User Account, that will allow You to benefit from the Services as described in the ToU.

Viatis kindly asks You to refer to the ToU available through the link ToU at the bootom of the Cart webpage for any issue related to Your User Account.

SHIPMENT NUMBER

Viatis will send You, upon shipment of Your Order, a confirmation email which will contain Your tracking link.

TRANSPORT AND DELIVERY

Products will be delivered exclusively to the address mentioned in the Form at the time of the Order. You will be charged the shipping fees, which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order.

You agree and recognize that shipment’s options vary, depending on the country where Your Order has to be delivered. Deliveries are only made by UPS or Chronopost. The recipient’s signature is always required.

In all circumstances, You will have access, through UPS’s interface, to the date of delivery of Your products scheduled by the carrier while filling out your Order.

Orders placed placed after 12 AM (GMT) will be dispatched the next working day. 
Delivery times provided are estimates to be used as a guideline only. Viatis cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.

At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service within three days.

In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You within 10 business days.

In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.

PACKAGING

All Orders placed on the Site are sent with their original box and accessories and carefully packed.

CANCELLATIONS

State of the product returned

Viatis may accept unused Products in their original condition and proceed to a refund if the original purchase receipt and its return authorization number are sent with the Product.

Viatis will not accept any return of Products that appear to have been used or have been damaged.

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
  • Footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
  • If the Product comes with a security tag this should be left on;
  • Hosiery should only be returned if it is unopened and is in its original package; and
  • Lingerie and swimwear must only be tried on over your own lingerie garments.

Return request

Within fourteen (14) days from receipt of Your Order, You shall inform Viatis of Your wish to return the Product(s).

To do so, you can contact the Customer Service by E-Mail shop@mansourmartin.com and precise:

  • Your order confirmation number;
  • Your Name;
  • Your Adress;
  • The Products you want to Return.

Return conditions

You will not bear the return shipping costs if You follow the return instructions included in the delivery box.

- You can arrange the pick-up by UPS at a convenient time for You between 10.00 am to 5.00 pm (Monday from Friday, except bank holidays).

- You must return the Product in its original parcel and original box, with all related accessories included. If not, You may incur the payment of a fee.

- Place the original box(es), the return authorization email and the original purchase invoice in the shipping parcel.

- Close properly the shipping parcel. Provide UPS with the parcel and the UPS sticker on the collection date scheduled with Viatis Customer Service.

You may also organize the return with the courier of your choice, under your responsibility, within fourteen (14) days of informing the Client Service by E-Mail shop@mansourmartin.com.

In addition, You agree to take particular care when packing the Product to be returned. If the returned Product has been damaged due to improper packaging, Viatis reserves the right to refuse its return or to accept it with a partial refund only (price reduced with repair costs).

Following receipt of Your Products in return, and provided that the return conditions are met, Viatis shall notify You by email that the total or partial refund of your Order is being processed. A credit shall then be issued in the same form as the original payment.

Depending on Your financial institution, the refund may take up to 10 (ten) working days after Viatis has sent you the confirmation of the return.

DEFECTS

Viatis undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.

However, if Your Product shows any defect, please contact the Customer Service immediately, and no later than five (5) days from the date of delivery, at the following email address: shop@mansourmartin.com

In such case, You must indicate in Your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).

After considering these elements, Viatis reserves its right to recover the Product to conduct a physical investigation.

In case of a recognized defect, Viatis undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.

Viatis reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).

LIMITATION OF LIABILITY

Subject to possible liability arising from a defect as defined supra, Viatis shall only be liable for damages resulting from gross negligence or willful misconduct, whether in connection with the conclusion or performance of the Transaction or in connection with Your use of the Site.

SIZING

The size information is included with the description of each Product. Viatis provides the informative chart below to help You find the perfect size.

You have additional questions, please contact the Customer Service by sending an email to shop@mansourmartin.com.

GUARANTEE OF AUTHENTICITY

Viatis sells its quality Products through the Site www.MansourMartin.com, and authorized resellers.

Viatis cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with, second-hand or from dubious origins.

All other sites – except the one described above - containing the name “VIATIS” in the top level domain (meaning the name of the domain name) are not authorized to sell Viatis products and may be selling counterfeited products, or to check the list of authorized resellers.

ERRORS AND INACCURACIES

Viatis’s purpose is to provide You with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a website is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products. Viatis reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, and to modify or update the information at any time without prior notice.

SECURITY OF ELECTRONIC DATA TRANSFER

Viatis undertakes to maintain at all times the highest standards of security. Not only the Site does use SSL (Secure Socket Layer) encryption, but it is also reinforced with all of the various existing encryption processes in order to provide the most effective protection possible for all sensitive payment information. Viatis does not have any access to confidential information about the means of payment. Indeed, only its banking partner has access to confidential information (card number, validity date, secret code) and these pieces of information cannot be reached by any other third party.”

CONFIDENTIALITY AND PRIVACY POLICY

Viatis cares about Your privacy

Any and all personal information that Viatis may collect about You through the Site is subject to Viatis’s Privacy Policy, which is available through the following link: Privacy.

GOVERNING LAW AND JURISDICTION

Any contract concluded with Viatis is subject to the laws of France, without application of their conflict of law rules.” Any dispute arising directly or indirectly from the conclusion, the interpretation or the performance of a contract with Viatis in accordance with the ToS shall be submitted to the exclusive jurisdiction of the Court of Paris, France.